We collect only essential information to provide you with coaching services. This includes your name, email address, and phone number, which are used for scheduling sessions, conducting follow-ups, and sending email communications (if you opt-in to receive newsletters).
Any notes taken during a session are only recorded with your explicit permission. These notes are used solely during the session and are not retained beyond the session unless you provide explicit permission for ongoing use. Once the coaching relationship ends, all notes are permanently deleted—paper notes are shredded, and digital notes are deleted from the system and trash folder.
A session log is maintained to track client name, email, session date, session time, and session duration. This log is primarily for internal tracking and credentialing purposes with the International Coaching Federation (ICF). It will not be shared with third parties except for certification purposes and only kept for historical reference after achieving credentials.
All session information is confidential. The details of your coaching sessions will not be shared without your express consent unless required by law (such as in cases of imminent harm to yourself or others or if subpoenaed by a court). In these cases, reasonable attempts will be made to inform you, unless prohibited by legal authority.
We take data security seriously within the scope of our small practice. Your information is hosted on Netlify, which provides industry-standard security measures including secure data transmission (SSL/TLS encryption). Client payment information is never stored on our site - all payments are processed securely through third-party services (PayPal, Stripe) which maintain their own robust security standards and compliance certifications. Physical address information is also handled through these payment platforms, and we do not access it directly.
We will not retain any client information for longer than necessary. Session logs are retained for up to three years for internal tracking and certification purposes. Session notes will not be kept after the coaching relationship has ended unless explicit permission is granted by the client.
You have the right to request access to your personal information, request corrections, or request deletion of your data. To exercise these rights or for any privacy-related questions, contact us directly.
In the unlikely event of a data security incident affecting your personal information, we will notify affected clients within 72 hours of becoming aware of the breach.
We occasionally conduct surveys to gather feedback for improving services, but participation is entirely optional. Your information will not be used for marketing or research purposes unless you've opted-in to receive newsletters or other promotional communications.
Your data will not be shared, sold, or rented to third parties for marketing purposes.
This privacy policy may be updated from time to time to reflect changes in services or legal requirements. Clients will be notified of any significant changes.
For questions about this privacy policy or to exercise your data rights, please contact Mario Warren directly at [YOUR EMAIL ADDRESS].
Last updated: August 22, 2025